The new Caledonia location will bring new technology including interactive teller machines (ITMs)!
What is an ITM?
Built with the standard functions of an ATM, an ITM features video chat that connects you to a live teller. The video teller can guide you through every step of your transaction and answer questions about your account. These are a very convienent way to access your account.
Benefits of interactive teller machines (ITMs):
- Flexibility: ITMs offer expanded hours for face-to-face service and are ideal for members who seek personalized service but don’t have the ability to visit in branch during normal business hours.
Drive-Thru ITM Hours:
Monday – Thursday: 8:00 am – 6:00 pm
Friday: 8:00 am – 7:00 pm
Saturday: 8:00 am – 1:00 pm
- More Tailored Transactions: ATMs are typically limited in dispensing preset cash denominations, often in increments of twenty. If you would like smaller change bills, ITM can provide cash in smaller increments.
- User Friendly: With an easy-to-use interface, most members will have little to no trouble using an ITM, even for the first time.
- Increased Security: In the event you lose your ATM or Debit Card, or don’t have it on you, you can be identified using your photo ID. Even if you don’t have your ID, we have other features in place to confirm your identity.
- Lower Fees: By visiting a foreign ATM, you are subject to additional fees imposed by that institution. A single withdrawal can cost up to $5 per transaction. In contrast, visiting a PFCU ITM will cost nothing for your transaction.
- Bill Variety: At almost all PFCU ITMs you have your choice of bill variety when cash is dispensed, so you can get the bill types you need.
Pro TIP: An ITM can also be used as a normal ATM, just insert your debit or ATM card. During non-business hours the ITM will function as an ATM only.