Audio Teller with LUCY

First-Time User

• Dial: 800-647-5829
• Follow the menu prompts
• Enter your account number and PIN*

*In order to verify your identity, you’ll need to enter your account number and Personal Identification Number (PIN). The PIN can be changed by selecting option 7 and following the prompts.

Quick Tips

• Press 3 and the * key to return to the main menu
• Press the * key to return to the previous menu
• Press the # key to repeat an option
• To end your Lucy phone call, simply hang up

The Lucy system’s default is Touch Tone - Press 8* at any time to use Voice Response.

Option 1 – Balances

on savings, checking, money market, club accounts, certificates, IRAs and loans. Follow the menu prompts

Option 2 – History

on savings, checking, certificates, IRAs and loans.
Account History Menu Feature

• Last five transactions
• Last five deposits
• Last five cleared checks
• Last five ATM transactions
• Last five payroll deposits
• Check number

Option 3 – Transfer Funds

between accounts or make a loan transfer.
Transfer Funds Menu Features

• Transfer funds immediately
• Make an immediate cross member transfer
• Schedule funds transfer
• Schedule a cross member transfer
• Payments
• Hear existing transfer information

Option 4 – Share or Loan Withdrawal

Follow the menu prompts

Option 5 – Deactivate or Report a Lost or Stolen Card

Report your debit or credit card lost or stolen

Option 6 – Stop Payment

Follow the menu prompts to stop payment on a single check number or range of checks

Option 7 – More Options

Follow the menu prompts