Audio Teller with LUCY


Telephone Banking

Access your account information 24 hours a day, 7 days a week from any phone with Lucy. You can check your balances, transfer funds, keep tabs on your accounts or request a withdrawal by mail without leaving the comfort of your home or office.

First-Time User

  • Dial: 800-647-5829
  • Follow the menu prompts
  • Enter your account number and PIN*

*In order to verify your identity, you’ll need to enter your account number and Personal Identification Number (PIN). The PIN can be changed by selecting option 7 and following the prompts.

Quick Tips

  • Press 3 and the * key to return to the main menu
  • Press the * key to return to the previous menu
  • Press the # key to repeat an option
  • To end your Lucy phone call, simply hang up

The Lucy system’s default is Touch Tone - Press 8* at any time to use Voice Response.

Frequently Used Options

Option 1 – Balances

on savings, checking, money market, club accounts, certificates, IRAs and loans. Follow the menu prompts

Option 2 – History

on savings, checking, certificates, IRAs and loans.
Account History Menu Feature

  • Last five transactions
  • Last five deposits
  • Last five cleared checks
  • Last five ATM transactions
  • Last five payroll deposits
  • Check number

 

Option 3 – Transfer Funds

between accounts or make a loan transfer.
Transfer Funds Menu Features

  • Transfer funds immediately
  • Make an immediate cross member transfer
  • Schedule funds transfer
  • Schedule a cross member transfer
  • Payments
  • Hear existing transfer information

Option 4 – Share or Loan Withdrawal

Follow the menu prompts

Option 5 – Deactivate or Report a Lost or Stolen Card

Report your debit or credit card lost or stolen

Option 6 – Stop Payment

Follow the menu prompts to stop payment on a single check number or range of checks

Option 7 – More Options

Follow the menu prompts